Our most effective option for maximum weight loss results — with full lifestyle support included.
A proven GLP-1 treatment offering accessible pricing alongside full lifestyle support.
Everything you need to lose weight, all in one app.
Our most effective option for maximum weight loss results — with full lifestyle support included.
A proven GLP-1 treatment offering accessible pricing alongside full lifestyle support.
Everything you need to lose weight, all in one app.
By using our website and associated applications, and engaging with our services, it is acknowledged that you have read, reviewed and accepted these terms and conditions. We reserve the right to amend these terms and conditions over time, and any new versions will be deemed to take effect immediately when they are published on this website.
Section A- Introduction and General Terms
About Us
The Lotus website (lotusweightloss.co.uk) is owned and operated by Lotus Health Co. Ltd, a company (we, us) registered in England and Wales (company number 13982460). Lotus Health Co. Ltd is registered with the UK healthcare regulator, the CQC (Care Quality Commission), to legally provide safe and effective weight loss services to residents of the UK- CQC number- 1-21252840589. Lotus Weight Loss Clinic is a trading name of Lotus Health Co. Ltd. All of our healthcare team are registered with their respective UK regulatory bodies (The General Pharmaceutical Council (GPhC), The General Medical Council (GMC) and The Nursing and Midwifery Council (NMC)). We act as a telemedicine prescribing service and facilitate access to third parties including UK registered pharmacists, doctors and nurses and our UK based GPhC registered partner pharmacy (Pharmalogic GPhC: 9010938) which have roles for undertaking the digital consultation and prescribing service, and pharmacy service, respectively.
Partner Pharmacy
Lotus works closely with the following pharmacy partner who provide our pharmacy and dispensing services:
Pharmalogic Chemist
464 Ranglet Road
Walton Summit
PR5 8AR
GPhC: 9010938
Superintendent Pharmacist: Haroon Amanji (GPhC Registration: 2070534)
Our partner pharmacy is responsible for the dispensing, assembly and shipping of medication against the receipt of a valid private prescription as produced by Lotus’s third-party prescribers. Our partner pharmacy is a UK registered distance-selling pharmacy and therefore provide other services that would be expected of a distance- selling pharmacy, including the provision of medication advice and signposting, as per it’s contract with the GPhC. By engaging with our services, you consent to any prescriptions generated by a prescriber to be sent securely to our partner pharmacy for the purposes of dispensing, assembly and shipping. By engaging with Lotus Health Co. Ltd services, you understand you must also accept the terms and conditions of our partner pharmacy found here - Pharmalogic
Our Services
During the digital consultation process (either via questionnaire, telephone or video) the prescriber will offer a range of treatment options which may or may not include the issue of a private prescription. There is no obligation for the prescriber to offer a prescription and if deemed unsafe or inappropriate the prescriber is within their rights to refuse to write a prescription and refer you to another appropriate health-care service such as your G.P.
Once a questionnaire – based consultation has taken place or an order has been made which has resulted in the request for a POM, P or GSL medicine, the prescribers will only authorise this medicine if they have all the necessary information required to make a safe and appropriate decision to prescribe or not. As part of our prescribing process, all consultations are reviewed by a qualified prescriber. If any further information is required, or if clarification is needed to ensure that treatment is safe and appropriate, the prescriber will contact you directly by email, telephone, or video call before a prescription is issued. This approach allows timely two-way communication between you and your clinician, ensuring you have the opportunity to ask questions and that the prescriber has all the information needed to prescribe safely. Patients are also given the opportunity to raise any questions or concerns during the consultation, which are reviewed by the prescriber prior to prescribing. Upon receipt of a completed questionnaire-based consultation or a repeat order for a medication, we will send you an email confirming receipt of this. This consultation or order is an offer to purchase a product, medication or services from us and is not contractually binding until your product or medication is prescribed or your service has started.
We reserve the right to refuse an order that we believe may be inappropriate or clinically unsafe. Before engaging with our services, you must acknowledge that it is the responsibility of the prescriber to conduct a consultation and to issue or not to issue a private prescription, and the responsibility of the partner pharmacy to dispense and ship any medications to you.
The Prescription – only Medications (POM) and Pharmacy-only Medications (P) displayed on our website and any associated applications are for representative purposes only. Access to these medications is dependent on the patient undertaking a consultation process with a prescriber and the issue of a private prescription, which is sent to our partner pharmacy for dispensing and shipping. Lotus does not store or dispense any POM or P medications displayed on it’s website as it is not a registered pharmacy- the images and product information are for representative purposes only and is designed to facilitate the consultation process with the prescriber. Lotus may also sell General Sales List (GSL) products on its website and the purchase of GSL products does not require a prescription to be issued or the legal requirement to be sold from a registered UK pharmacy.
Any prescriptions that are issued by a third-party prescriber are transmitted securely to our third-party partner pharmacy who are responsible for the supply of POM and P medicines against a valid private prescription. The preceding information in this paragraph is written in accordance with the Medicines Act 1968 and the guidance as set out by the General Pharmaceutical Council, General Medical Council, Care Quality Commission (CQC) and Health Inspectorate Wales (HIW).
All services, products and medications supplied directly or indirectly by Lotus must only be for users who have their main residential (home) address within the United Kingdom. If you access this service from outside the United Kingdom, Lotus will accept no liability for any negative consequences that occur because of this access. You must be located within the United Kingdom at the time of your consultation.
The registered CQC manager of Lotus Health Co. Ltd is Mr James Reynolds (GPhC: 2075853).
Section B- Contact Us
Section C- Further Terms
Our partner pharmacy, Pharmalogic, use next day delivery on all of our medications and products via Royal Mail. If your parcel is damaged, lost or opened without your consent (e.g., if left with a neighbour) and the courier has provided proof of delivery then Lotus will have sole discretion about whether to re-send, refund or compensate an order. If you believe the contents of your parcel are incorrect or there has been an error made, then please contact us as soon as possible. Very occasionally, under the terms of Royal Mail, a courier may use their own discretion to leave your parcel in a safe space even if you didn't instruct them - in such circumstances you accept that Lotus is unable to provide a replacement or refund for this parcel.
Delivery Method – Royal Mail Tracked 24
Lotus offers Royal Mail Tracked 24 as its standard delivery service. This is provided free of charge and is intended to be a next working day delivery service where orders are placed before 11am Monday to Friday. Orders placed after 11am will likely be processed and dispatched on the next working day. Delivery timeframes are estimates only and are not guaranteed.
All temperature-sensitive medications are dispatched using appropriate cold-chain packaging designed to maintain suitable conditions for up to 48 hours from the point of dispatch.
IMPORTANT INFORMATION ABOUT YOUR ORDER AND DELIVERY - PLEASE READ. BY USING OUR SERVICE THEN YOU ACCEPT THESE TERMS AND CONDITIONS
All Lotus processing times and Royal mail delivery times are a guide and are not guaranteed.
By placing an order, you acknowledge and accept responsibility for ensuring that delivery can be received within this 48-hour period. Where delivery is attempted within this timeframe and you are unavailable to accept the parcel, you refuse delivery, or Royal mail are unsuccessful in their delivery attempt the parcel will be returned to the local Royal Mail depot for collection- in such circumstances, Lotus does not accept liability for the condition of the medication, and refunds, replacements or reshipments will not be provided.
You accept that any GLP-1 medication received following a missed or failed delivery attempt and first in your possession 48 hours after dispatch must be used within 30 days, unless otherwise advised- this includes orders for 2 pen bundles- this means you will have to dispose of 1 pen from your 2 pen bundle and Lotus will not replace or refund this.
If after 7 days from dispatch the medication has still not been delivered or is unavailable for collection from the Royal Mail depot then Lotus will send an equivalent replacement pen to the patient free of charge. You accept that Lotus does not issue refunds in this scenario but will send an equivalent replacement medication. If Lotus does send a replacement GLP-1 medication and then in the meantime for some reason you do have possession of the original shipment, then you must return this medication to your nearest pharmacy for safe disposal. If a delay in your delivery causes you to miss a planned dose of your medication, then Lotus dose not accept liability for this- Lotus will not send out replacement medication for free until at least 7 days after dispatch. In the event of a delayed delivery then the patient may wish re-order the medication earlier than planned if they are worried about missing a dose- the final decision on approval for this will be determined by the Lotus clinician at the point of prescribing.
You are responsible for monitoring your delivery using the Royal Mail tracking link provided in your dispatch confirmation email. Royal Mail delivery options may allow you to rearrange delivery, leave the parcel with a neighbour, or redirect it to a local Post Office® branch. Lotus is not responsible for any loss, delay or damage resulting from delivery instructions provided directly to Royal Mail.
At Lotus Weight Loss Clinic, all medications are dispatched using validated cool packaging, including insulated materials and gel packs designed to maintain a safe temperature range for up to 48 hours in transit. This system is specifically calibrated for typical UK ambient temperatures.
During delivery, the gel packs will gradually warm or cool depending on external conditions, which is normal. Pens may feel cool or slightly chilled on arrival- this is expected and does not indicate freezing.
Because our packaging is designed to prevent freezing within standard UK delivery conditions, we are unable to accept liability for pens that are claimed to have frozen after dispatch, particularly where external factors (e.g. extreme storage conditions after delivery or inaccurate representations) may be involved.
If you have any concerns about your medication on arrival and we’ll be happy to review.
Lotus Loyalty Scheme and Referral Programme
The Lotus Loyalty Scheme and Referral Programme (together, the “Scheme”) are offered at the sole discretion of Lotus and are subject to change at any time. Lotus reserves the right, without prior notice, to amend, update, suspend or withdraw the Scheme, in whole or in part, including any rules relating to eligibility, earning, redemption, expiry or availability of rewards.
Loyalty points, referral rewards and account credits are personal to the account holder, are non-transferable, have no cash value, and may not be exchanged, sold or converted into cash under any circumstances.
Where applicable within the scheme, members may be eligible to receive milestone rewards, including 500 loyalty points after 3 eligible medication purchases and 1000 loyalty points after 6 eligible medication purchases. These rewards apply only to eligible medication purchases made on or after 3rd March 2026, being the date of the most recent Scheme update. Any purchases made prior to this date shall not count towards these milestone rewards unless expressly stated otherwise by Lotus.
Lotus may, at its discretion, offer a birthday reward as part of the Scheme. To prevent misuse, a 30-day qualifying period applies to newly added or amended dates of birth. Where a date of birth is added or updated and the recorded birthday falls within 30 days of that update, the birthday reward will not be issued immediately and will instead be credited 30 days after the date of update. Where the recorded birthday falls more than 30 days after the date of entry or update, the reward will be issued on the customer’s birthday in the normal course. Lotus reserves the right to withhold birthday rewards where misuse is reasonably suspected.
Referral rewards are intended for genuine personal use only and must be shared solely with friends, family or personal contacts. Referral links, codes or invitations must not be distributed, published or promoted on a mass basis, including but not limited to public social media posts, forums, voucher or discount websites, paid advertisements, or any form of unsolicited or bulk communication.
All referral activity must comply with applicable laws, regulatory requirements and professional standards. In particular, users must not advertise, name, reference or promote prescription-only medicines in any public-facing content. All communications must focus on the Lotus weight loss service and not on specific medications.
Lotus reserves the right, at its sole discretion, to withhold, remove or cancel any loyalty points, credits or referral rewards, and to suspend, restrict or terminate access to the Scheme or the user’s account, where it reasonably believes there has been a breach of these terms, misuse of the Scheme, or non-compliance with applicable laws or regulatory guidance.
All decisions made by Lotus in relation to the Scheme shall be final.
Lotus is dedicated to providing high-quality care through innovative telemedicine technology, allowing you to receive expert care without needing to visit a clinic in person. Telemedicine is a proven and effective method for diagnosing and managing a variety of healthcare conditions remotely including obesity.
While telemedicine offers significant advantages, including convenience and safety, it is important to understand that it may not always serve as a complete substitute for an in-person assessment. If you feel your condition would be better assessed face-to-face, we recommend seeking care from your GP in a traditional clinical setting. Please be aware that choosing in-person care might lead to delays in your treatment.
Use of Personal Information
To accurately assess your condition and provide appropriate treatment recommendations, Lotus requires certain information from you. This may include written descriptions, clinical photographs, and/or videos, which may be requested at different stages of your consultation- before, during, or after the online consultation, whether through live interaction or a photo submission.
By consenting to use Lotus services, you agree that your information, including photographs and/or videos, will be used solely for managing your health records and providing care. If we wish to use your information for any other purpose, such as training or academic research, we will request your explicit consent.
Booking a consultation or submitting a case through Lotus implies your consent to these terms. All patient information is securely stored on Lotus’s cloud-based servers and is accessible only to authorised professionals. Care is provided virtually from secure locations, either within healthcare facilities or from clinicians’ private workspaces.
Patient Consent Form
By using Lotus’s services, you (the patient and/or service user) confirm the following:
The ID verified during your registration with Lotus is accurate, and you are the person you claim to be. Your are not submitting a case on behalf of another person without authorisation, nor are you impersonating another individual. You agree to Lotus using an online verification agent to confirm your identity when needed to ensure patient safety.
You agree to provide Lotus with the necessary information, including photographs and/or videos, to help in the assessment of your condition.
You understand that telemedicine involves the delivery of care over the internet, which may have technical limitations or occasional disruptions.
You are aware that online consultations may not fully replace a face-to-face assessment.
You acknowledge that the accuracy of diagnoses based on photographs may differ from those obtained through an in-person examination.
You understand that you have the opportunity to ask questions before submitting your case for review- you can contact us at any time for help and support.
You understand that live consultations will not be video recorded, except in exceptional circumstances where the clinician feels threatened or abused, or if you request the recording because you feel threatened or abused.
You understand that your contact details and prescription information will be securely forwarded to our partner pharmacy to issue your medication unless you choose to have the prescription sent to a different pharmacy or a private paper prescription sent to you in the post (writing and posting a private paper prescription to you attracts an additional fee of £20).
You acknowledge that you may be prescribed medication for your medical condition or another/ related condition. Your clinician will explain its purpose, any required monitoring (if applicable), and potential side effects. You are aware that some medications may be used “off-label” or “unlicensed.” You retain the right to refuse prescriptions and request further information or evidence before proceeding.
You understand that you can withhold or withdraw your consent at any time without affecting your right to future care or treatment. If you wish to retract you consent later, you will contact Lotus directly.
You understand that Lotus does not automatically inform your GP about the consultation, advice or medications/products provided unless for high risk medications such as weight loss injections, where we will gain your explicit written consent. The information shared during your consultation with Lotus remains confidential between you and our clinic. However, we strongly encourage that you share the details of the consultation and any treatments with your registered NHS GP within an appropriate timeframe, to ensure continuity of care and patient safety. You also accept that Lotus may contact you GP or another relevant party (such as social services or the police) without your consent only in exceptional circumstances such as when we have reasonable evidence to believe that yours or another person’s health or life is in danger, or for purposes of preventing or reporting crime.
Lotus does not treat patients under the age of 18.
If a patient aged is unable to sign for themselves but has indicated their consent, a guardian may sign on their behalf.
Liability
Lotus and its third-party prescribers, accept full clinical responsibility for any patients that engage in our services for the purposes of consultation and prescribing services related to the conditions which we have treated them for. Lotus does not accept liability or responsibility for any harm that is related to errors in the dispensing service as provided by our partner pharmacy, or any harm, loss or damage caused because of the actions of other third-party providers or organisations reasonably outside of our control. Lotus will not be liable for any loss or damage (in contract, negligence or otherwise) unless such loss or damage is caused by a breach by us of our Terms and Conditions or a breach by us of an established duty of care owed by us to you; and the loss or damage is a reasonably foreseeable result of any such breach. Lotus is not responsible or liable for harm, loss or damage caused by the result of not informing a patients G.P or other medical care-giver of services, treatments, advice or medications provided to the patient by Lotus; you (the patient), accept it is the patient’s responsibility to fully inform their GP or other healthcare professional, where appropriate, of information of this nature.
Complaints and Feedback
If you feel you have been let down by any part of our service, we welcome your feedback. We promote an open culture of learning and improving. If you would like to offer some feedback (positive or negative), or make a complaint, please do so in writing and email support@lotusweightloss.co.uk – put the subject header as ‘Feedback’ or ‘Complaint’. We will respond to your complaint in writing by no later than 7 working days after we have received it. We take all complaints seriously and we would like to work with you to resolve it and offer our understanding and support.
Referral Letters
We can provide referral letters to other healthcare professionals including GPs and consultants. As this is a private service we charge £30 per referral letter. If you require a referral letter you can request one by emailing support@lotusweightloss.co.uk and we aim to process all referral letters within 7 working days. We will send you a copy of the referral letter by email only- we do not send any by post.
Telephone and Video Consultations
Our prices are for the consultation fee only and do not include the price of any prescribed medications or products. Any medications or products we may recommend during the consultation will be made available for you to purchase after the completion of an online consultation questionnaire. There is no obligation for you to purchase these medications or products. We may offer telephone or video consultations at our own discretion and may charge a fee for this.
Cancellation Policy
If you would like to cancel your telephone or video consultation appointment then please do so at least 24 hours before the appointment time and we will offer you the chance to reschedule or claim a full refund. Any cancellations within 24 hours of your appointment will not be refunded but may be rescheduled. You can cancel or reschedule your appointment by emailing support@lotusweightloss.co.uk
Age & Location
We only offer consultations to those aged 18 or over and those resident in the UK.
Privacy and Cookies Policies
Our website uses cookies. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
We use cookies for the following purposes: (a) personalisation. We use cookies to set your preferred colour scheme for this website (b) cookie consent. We use cookies to display our cookie policy banner when you first visit this website (c) security & status. We use cookies to enable the display of a captcha security image on our online forms. In addition, we also track your progress while navigating online forms. Our service providers do not add cookies to this website.
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version, and can be looked up by searching for the relevant browser’s cookie policy using a search engine. Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website. This website does not currently allow you to manage your preferences relating to the use of cookies. This is because the site only sends necessary cookies for the basic operation of the website, it does not send statistic gathering or marketing or other unnecessary cookies.
Please see our Privacy Policy (link at the bottom of the homepage) for more information on Privacy.
Third Party Rights
No person who is not a party to this Agreement will have any right to enforce it pursuant to the Contracts (Rights of Third Parties) Act 1999.
Waiver Rights
Any delay, omission, indulgence or forbearance by either party to exercise any of the rights nor any non-compliance by a party under this agreement shall not be construed as a waiver of that right, not shall it impair such right on future occasions.
Legal Jurisdiction
Each party to this agreement irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to hear, settle and/or determine any dispute, controversy or claim (including any non-contractual dispute, controversy or claim) arising out of or in connection with this agreement, including any question regarding its existence, validity, formation or termination. For these purposes, each party irrevocably submits to the jurisdiction of the English and Welsh courts.
Terms Last Updated 05/05/2026
